Shipping and Returns
We aim to process and dispatch your order within 1-2 business days. Australian orders should usually arrive within 5-7 business days, sometimes sooner. Shipping is always free to anywhere in Australia and a tracking number is supplied by email where possible.
We also offer shipping world wide and prices are calculated by weight and destination.
We are so sure you will love your Purple Lotus Designs mat that we offer a 30 day money back guarantee on all purchases. Simply ensure that the mat is unopened and in the original condition, send us an email to let us know the mat is on its way back, then pop it in the mail.
Return shipping costs are the buyers responsibility and a full refund of the paid price will be issued once the mat has been received and processed.
Each country has slightly different import regulations. Most countries will incur no additional import fees. Any taxes, import charges, fees or restrictions that may exist are the responsibility of international buyers as applies under the laws and policies belonging to the country of purchase. Purple Lotus Designs will not be held responsible for additional charges that may apply outside of the shipping price agreed to during check out.
If you wish to purchase a bulk order to save on shipping costs email firstname.lastname@example.org to discuss your needs and options.
There are a lot of countries in the world! If you get a message that says there are no shipping options for your country or order size, we have probably overlooked something during set up. Please contact us so that we can fix the problem and get your order on its way as soon as possible!